Salary: £500 – £550/day
Contract – Full Time
Accounting/Financial/Insurance
Edinburgh
date posted: 2026-05-09 14:37:45
**Operational Project Manager** (Contract)
Duration: 6 Months (Possibility for extension)
Location: Edinburgh/Hybrid (Role can be fulfilled primarily remotely)
Rate: A highly competitive Umbrella Day Rate is available for suitable candidates
Role Overview
As the Operational Project Manager, you will play a crucial role in managing and executing operational change initiatives. Your focus will be on remediation and customer rectification strategies that enhance our service delivery. This is a fantastic opportunity for a results-oriented professional to lead impactful projects within a dynamic environment.
Key Responsibilities:
Lead the planning, execution, and delivery of operational change projects, ensuring alignment with organizational goals and customer expectations.
Develop and implement effective communication strategies to keep stakeholders informed and engaged throughout the project lifecycle.
Collaborate with cross-functional teams to identify areas for improvement and devise actionable plans for remediation.
Monitor project progress, adjusting plans as necessary to stay on track and deliver on time.
Engage with customers to gather feedback and ensure their needs are considered in all project phases.
Prepare and present project reports, highlighting achievements, challenges, and lessons learned to senior management.
Foster a culture of continuous improvement, encouraging team members to contribute ideas and solutions.
Key Skills and Qualifications:
Proven experience as a Project Manager, ideally within an operational context.
Strong understanding of operational change remediation and customer rectification processes.
Excellent communication skills, with the ability to develop and implement effective comms strategies.
Demonstrated success in delivering projects that prioritize customer satisfaction and operational efficiency.
Exceptional organizational and multitasking skills, with a keen attention to detail.
Proficiency in project management tools and methodologies.
Relevant certifications (e.g., PMP, PRINCE2) are a plus.
Candidates will need to show evidence of the above in their CV in order to be considered.
If you feel you have the skills and experience and want to hear more about this role ‘apply now’ to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team.
We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
