Salary: £90000 – £100000/annum
Permanent – Full Time
Customer Services
Glasgow
date posted: 2026-04-28 16:32:43
Business Development Director – BPO (Utilities / FinTech)
Location: UK wide
Salary: Competitive base + uncapped commission + executive benefits
Contract: Full time, permanent
The opportunity
We are seeking an ambitious and commercially driven Business Development Director to lead growth for a well€‘established Business Process Outsourcing (BPO) provider delivering outsourced solutions into the utilities and/or fintech sectors.
This is a senior, strategic role focused on winning new logos, expanding existing client relationships, and shaping go€‘to€‘market strategy across complex, regulated environments.
Key responsibilities
Own and deliver the new business growth strategy for outsourced solutions within utilities and/or fintech
Identify, target, and secure enterprise and mid€‘market clients requiring BPO services
Lead end€‘to€‘end sales cycles: prospecting, solution design, commercials, negotiation, and close
Build long€‘term, trusted relationships with C€‘suite and senior stakeholders
Work closely with operations, solutions, and transition teams to ensure proposals are feasible and compelling
Develop and refine value propositions around cost reduction, efficiency, compliance, and customer experience
Maintain strong knowledge of regulatory requirements and market trends in utilities and fintech
Represent the business at industry events, forums, and client meetingsAbout you
You will be a proven BPO sales leader with a strong track record of closing complex outsourcing deals.
Essential experience:
Senior€‘level business development experience within a BPO or outsourcing environment
Demonstrable success selling outsourced solutions into utilities and/or fintech
Strong understanding of regulated industries and associated compliance challenges
Track record of closing six€‘ and seven€‘figure deals
Comfortable operating at board and C€‘suite level
Strategic thinker with a hands€‘on, commercial mindsetDesirable:
Experience across contact centre, CX, back€‘office, or regulated operations outsourcing
Existing network within utilities, financial services, or fintech
Experience contributing to pricing models, RFPs, and solution designWhat’s on offer
Competitive executive€‘level salary
Uncapped commission / bonus structure
Flexible working arrangements
Opportunity to shape growth strategy in a high€‘potential market
Supportive leadership team with strong delivery capability
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