Salary: £30000 – £30700/annum +Uncapped Bonus
Permanent – Full Time
Leisure/Tourism
Stoke-on-Trent, Staffordshire
date posted: 2026-05-09 15:02:21
Assistant General Manager
Role Overview
As an Assistant General Manager, you will act as the key support to the General Manager, playing a critical role in driving operational excellence and overall business performance. The Assistant General Manager will oversee day-to-day operations, support department leaders, and ensure seamless execution across all areas of the business.
This Assistant General Manager position is ideal for a dynamic leader who thrives in a fast-paced, customer-focused environment and is passionate about developing high-performing teams. You will be instrumental in refining operational processes, achieving financial targets, and creating an engaging and productive workplace.
Key Responsibilities
Operational Leadership
As an Assistant General Manager, you will support the General Manager in overseeing daily operations, ensuring exceptional service delivery at all times.
* Monitor and drive key performance indicators (KPIs), including cost control, labour ratios, and profitability.
* Assist in implementing and improving operational policies and procedures to enhance efficiency and consistency.
* Act as a hands-on leader, ensuring smooth day-to-day running of the business.
Financial & Business Performance
The Assistant General Manager will work closely with the General Manager to drive revenue growth and overall business success.
* Support initiatives to increase sales, including corporate and group bookings.
* Analyse financial performance and identify opportunities to improve profitability.
* Contribute to budgeting, forecasting, and cost management strategies.
People & Culture
A key responsibility of the Assistant General Manager is to lead, develop, and inspire the team.
* Support recruitment, onboarding, and training of new team members.
* Manage performance, provide coaching, and support career development.
* Promote a positive, inclusive, and high-energy workplace culture.
Customer Experience
As an Assistant General Manager, you will champion exceptional customer service.
* Ensure consistently high standards of customer satisfaction.
* Resolve issues proactively and professionally, always striving to exceed expectations.
* Lead by example in delivering memorable guest experiences.
What We€™re Looking For
* Proven experience in an Assistant General Manager or similar leadership role within a fast-paced environment.
* Strong commercial awareness with the ability to interpret financial data and drive performance.
* Excellent people management skills, with a track record in recruitment, training, and team development.
* A customer-first mindset with the ability to lead from the front.
* Resilient, adaptable, and comfortable working in a high-energy environment.
* Above all, an Assistant General Manager who is fuelled by fun and passionate about creating outstanding experiences for both customers and team members.
Job Details
Job Type: Full-time
Benefits:
* Employee discount
* On-site parking
* Store discount
Work Authorisation:
* United Kingdom (required)
Work Location:
* In person
